About the role
As IT Support Analyst you will report to the IT Manager and play a crucial role in analysing and improving our IT systems to enhance efficiency and performance. You will promote IT Services through offering a high level of customer service through proactive and positive engagement with customers.
About you
To help Mirus continue our journey of growth, you will bring your expertise within a IT Support capacity, a passion for problem solving and drive for operational excellence along with the following skills, experience, qualifications and attributes:
- Active Directory: Experience managing user accounts, permissions, and group policies.
- Software Troubleshooting: Ability to troubleshoot and resolve issues with software applications (e.g., Microsoft Office, email clients, browsers).
- Hardware Troubleshooting: Experience with diagnosing and repairing desktops, laptops, printers, and other hardware.
- Server Infrastructure: hands on experience with system administration tasks (patching, monitoring, performance tuning).
- Cloud Platforms: Familiarity with cloud services like Microsoft 365, Google Workspace, or AWS.
Desirable:
- Networking: Understanding of LAN/WAN, DNS, DHCP, VPN, IP addressing, and basic network troubleshooting.
- ITIL Knowledge: Understanding of ITIL Service Desk (Information Technology Infrastructure Library) principles for managing IT services.
- Cloud Platforms: Familiarity with cloud services like Microsoft 365, Google Workspace, or AWS.
- Security Awareness: Basic knowledge of cybersecurity principles and understanding of common threats (e.g., phishing, malware).
- Experience with High performance computing and Altair Hyperworks.
- Business Central Dynamics: understanding of ERP system.
Personal skills / attributes:
- Communication Skills: Clear and effective verbal and written communication to explain technical issues to non-technical users.
- Problem-Solving: Ability to troubleshoot complex issues logically and efficiently.
- Customer Service Orientation: Patience, empathy, and a customer-first mindset when resolving issues.
- Time Management: Ability to prioritize tasks and manage multiple requests efficiently.
- Team Collaboration: Willingness to work as part of a team to resolve bigger or cross-functional problems.
- Adaptability: Flexibility to deal with changing technologies, processes, and challenges.
We really want to hear from you, so don’t miss your opportunity to join our community of passionate and exceptional people who challenge the accepted norm! Once you apply, your CV will be held on our central database. Please do let us know if you do not wish for us to retain your details. If your application is successful, you will be contacted in due course.
If you’re ready to take the next step in your career and be a part of a company that values your skills and contributions, we encourage you to apply for our IT Support Analyst position. Come on a journey with us and be part of making a positive and impactful difference!
Please kindly note, at this moment in time we are respectfully not engaging with any agencies for our roles.
About the company
Founded in 2015, Mirus Aircraft Seating Ltd has grown rapidly to become a leading aircraft seating OEM, with operations in the UK, Malaysia and China. We seek excellence at every step, from conception to delivery and beyond.
“Excellence is to do a common thing in an uncommon way, by those who dare to challenge the accepted norm.”
Ben McGuire, Chief Executive Officer
We believe form, function, innovation, sustainability, and the best possible passenger experience are all mutual cornerstones of success when putting pen to paper on a new design and delivering to our airline customers.
Along with our proven record of delivering large and small scale OEM and airline retrofit programs to some of the biggest names in the industry, we are committed to bringing the highest quality seating and unparalleled service to our customers.
Our benefits
We offer some fantastic benefits including:
- Enhanced Pension – up to 8% contribution (4% Employee/ 4% Employer)
- 25 days holiday + bank holidays
- An additional day off on or around your birthday
- Christmas shut down
- Refer a friend scheme
- Long Service Award
- Agile working – flexibility around start and finish times in line with our policy
- Early finish on a Friday
- Training and development – Support, coaching and guidance from a team of industry leading renowned specialists
- Generous Family Friendly Benefits
- Company Sick Pay Scheme
- SimplyHealth – helps cover every day healthcare costs such as eye tests and dental check-ups, as well as providing mental health support and access to GP services
- Social events throughout the year
- Free on-site parking
Apply now
At Mirus, we’re committed to creating a welcoming environment for all applicants. If you require any reasonable adjustments during your interview process, please let us know.