Quality and Compliance Manager

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Location: Norfolk, UK
Department: Quality
Salary: Competitive
Type: Full Time


As our Quality and Compliance Manager you will be responsible for ensuring that the quality management system, certifications, approvals and business objectives are aligned with the needs and expectations of our customers and external parties, providing strategic direction, leadership and support to various areas of the business, fostering a culture of quality and continuous improvement.

Utilizing your extensive knowledge and experience of quality management principles, methods, and tools to collaborate and facilitate across functions, you will work within business and regulatory guidelines, being responsible for making key decisions along with providing directional and influential assistance for our products and services, ensuring success whilst dealing with complex and changing requirements in an exciting time of growth.


  • Lead and help guide the Quality function.
  • Communicate with all external bodies/Customers on quality and/or regulatory issues.
  • Oversee the document control database system, keeping it accurate and up to date.
  • Be responsible for interacting with internal and external stakeholders on quality matters, both Design and Test.
  • Manage and grow the Company’s approvals, both Mirus Aircraft Seating and Mirus Testing Services, making sure the Company follows the approval process by checking the relevant procedures. i.e. AS9100, ISO 17025, Part 21 G and Part O. among others.
  • Develop and improve Mirus’ Quality Management System, helping the business achieve and maintain the expected levels of performance and Customer requirements.
  • Review and translate customer requirements into operational procedures, for Seating and Testing.
  • Support NPI/D programs, design and contract reviews to make sure Quality deliverables are achieved and processes are continuously improved.
  • Create and implement audit schedules against required standards, checking requirements are met and report relevant improvements.
  • Manage and facilitate responses to non-conformances and to investigate until robust corrective actions and countermeasures are implemented to prevent reoccurrence of root cause, using analytical and collaborative problem-solving tools and techniques.
  • Drive the effective and efficient resolution of all quality complaints by promoting and facilitating dynamic cross functional structured problem-solving methods and techniques i.e. PPS, QRQC, 8-D, FMEA, etc.
  • Make sure FAIs are completed in a timely manner, ensuring accurate records and documentation.


  •  A degree level or higher, desirable in business and/or technical disciplines.
  • Strong experience in working with Quality Management Systems within the aerospace industry.
  • Comprehensive understanding of ISO9001, AS9102, AS9100, ISO17025, CAA Part 21G & J and Defence/Aerospace.
  • Proven leadership of a Quality department with in-depth knowledge and understanding of quality management systems and associated regulatory frameworks preferably within the Commercial Aerospace markets or a similar highly regulated manufacturing environment.
  • A Form 4 post holder, under CAA or EASA previously.
  • Demonstrable success in implementing and leading change using Lean / Quality tools within a manufacturing environment.
  • Knowledge of Continuous Improvement Techniques.
  • The ability to create process mapping and creation of standard work / operating procedures, processes and policies.
  • Personal leadership and facilitation in the deployment of quality tools.
  • IRCA Lead Auditor is desirable.
  • Lean Six Sigma, Green Belt or equivalent desirable.

We are looking for candidates who have a high level of personal accountability with a strong bias for action, who embraces Mirus’ core values.


Founded in 2015, Mirus Aircraft Seating Ltd has grown rapidly to become a leading aircraft seating OEM, with operations in the UK, Malaysia and China.   We seek excellence at every step, from conception to delivery and beyond.


“Excellence is to do a common thing in an uncommon way, by those who dare to challenge the accepted norm.”

Ben McGuire, Chief Executive Officer

We believe form, function, innovation, sustainability, and the best possible passenger experience are all mutual cornerstones of success when putting pen to paper on a new design and delivering to our airline customers.

Along with our proven record of delivering large and small scale OEM and airline retrofit programs to some of the biggest names in the industry, we are committed to bringing the highest quality seating and unparalleled service to our customers.


  • Pension – up to 8% contribution (4% Employee/ 4% Employer)
  • 25 days holiday + bank holidays
  • An additional day off on or around your birthday
  • Christmas shut down
  • Refer a friend scheme
  • Long Service Award
  • Agile working – flexibility around start and finish times in line with our policy
  • Early finish on a Friday
  • Training and development – Support, coaching and guidance from a team of industry leading renowned specialists
  • Generous Family Friendly Benefits
  • Company Sick Pay Scheme
  • SimplyHealth – helps cover every day healthcare costs such as eye tests and dental check ups, as well as providing mental health support and access to GP services
  • Social events throughout the year
  • Free on-site parking
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At Mirus, we’re committed to creating a welcoming environment for all applicants. If you require any reasonable adjustments during your interview process, please let us know.